Got Questions? We've Got Answers

Overstood Media provides complete website management services. We design, build, host, maintain, and continuously optimize your website so you can focus on running your business. Think of us as your dedicated website team - handling everything from initial design to daily updates, security, backups, and performance optimization.

We're perfect for small to medium-sized businesses, professionals, and entrepreneurs who need a professional online presence but don't want to deal with the technical hassles. Whether you're a local service provider, consultant, retailer, or any business that needs a reliable website without the headache of managing it yourself.

Most web companies build your site and disappear. We stay with you for the long haul. Our subscription model means we're invested in your success - we handle hosting, security, updates, edits, and optimization continuously. You get unlimited edits, direct support, and a team that truly cares about your website's performance because your success is our success.

You own your domain name and all your content (text, images, etc.). The website is hosted and managed by us as part of your subscription. This model keeps costs low and ensures you always have expert support. If you ever decide to leave, we'll help you transition smoothly.

Getting started is easy! First, schedule a free consultation where we'll discuss your business, goals, and website needs. Then we'll provide a custom proposal and timeline. Once you approve, we begin designing your site. Check out our How It Works page for the full process.

Most websites are completed within 2-4 weeks, depending on complexity and how quickly you can provide content. We'll give you a specific timeline during your consultation. Rush projects can often be accommodated for an additional fee.

We'll need your business information, logo (if you have one), any photos you want to use, and content like text for your pages. Don't worry if you don't have professional photos or polished copy - we can source stock images and help with content writing as part of our service.

Absolutely! We can redesign and migrate your existing website to our platform. We'll preserve all your important content and improve your design, speed, and functionality. We can even maintain your current SEO rankings during the transition.

Yes! Every website we build is fully responsive and optimized for all devices - smartphones, tablets, laptops, and desktops. With most people browsing on mobile devices, we ensure your site looks perfect and functions flawlessly on every screen size.

Just contact us! Your subscription includes unlimited content edits - text changes, image updates, adding new content, etc. Simply send us what you need changed, and we'll take care of it typically within 24-48 hours. No extra charges for regular updates.

We typically respond to all inquiries within one business day, often much faster. Content updates are usually completed within 24-48 hours. For urgent issues, we prioritize accordingly and work to resolve critical problems as quickly as possible.

Your website is automatically backed up regularly. If anything ever goes wrong, we can restore your site quickly. We also monitor your site for issues and proactively address problems before they affect your visitors. Your website's uptime and security are our top priorities.

Since we handle all the updates and management, you don't need to learn anything technical! However, we're happy to show you how things work and answer any questions. Most clients prefer to simply email us their changes and let us handle the rest - it's easier and faster that way.

Yes! Your monthly subscription includes premium hosting, SSL security certificate, regular security updates, malware scanning, and DDoS protection. You never have to worry about finding a hosting provider or managing security - we handle everything to keep your site fast, safe, and online 24/7.